Privacy Policy

Version dated 8 September 2026.

BORDER LLC respects the privacy of BORDER users and processes personal data only for specified and lawful purposes. This Policy explains what data we receive, why we use it, who we may disclose it to, and what rights users have.

1. Who is responsible for the data

The personal data owner and controller under applicable law is:

BORDER LLC
Unified State Register code (EDRPOU): 46301917
Registered office: Apt. 44, 12/30 Okhrimova Hora St., Zhytomyr, Ukraine
Email for personal-data enquiries: info@border.team

2. Who this Policy applies to

This Policy applies to website visitors, people who submit Requests, Customers, shipment recipients, and users of the BORDER online account, Telegram features, and notifications.

3. Data we may process

Depending on how you interact with BORDER and on the specific Order, we may process:

contact and identification data: first and last name, phone number, and email address;
delivery data: country, locality, address, recipient details, and other information required by a carrier or customs representative;
Request and Order data: item links, description, specifications, transfer direction, budget, status, messages, attached documents, photos, and videos;
account data: internal identifier, Order and status history, authentication data, and one-time links, without storing a password in plain text;
Telegram data: Telegram ID, username, profile name, account-connection details, and messages sent by the user to BORDER;
payment and accounting data: amounts, currency, payment purpose and status, transaction identifier, refund information, and payment documents;
technical data: IP address, device and browser type, language, date and time of the request, security logs, and error information;
notification data: the technical push-subscription identifier and service-message preferences;
enquiry data: correspondence, claims, requests, telephone calls, and documents voluntarily provided by the user to resolve an issue.

BORDER does not receive the full payment-card number, expiry date, or CVV when payment details are entered on the secure page of a bank or payment provider. Those details are processed by the relevant payment service provider under its own rules.

4. Where we obtain data

We obtain data:

directly from the user through the website, Telegram, email, telephone, or another channel;
automatically when the website and its features are used;
from banks and payment providers, to the extent required to confirm a payment or refund;
from sellers, Contractors, carriers, and postal operators, to the extent required to fulfil an Order;
from public authorities or information systems where required by law or necessary for customs clearance.

If a Customer provides another recipient’s data, the Customer confirms that they have a lawful basis for providing it and have informed the recipient that it will be used for delivery.

5. Why we use data

Personal data may be processed to:

receive, review, and process a Request;
identify a user and protect the account;
prepare a quote and agree an Order;
purchase, receive, pack, transport, and deliver an item;
engage and coordinate independent Contractors;
process payments and refunds and maintain accounting and tax records;
send status updates and other necessary service messages;
handle enquiries, returns, and claims;
prevent fraud, abuse, and security incidents;
comply with legal requirements and lawful requests from competent authorities;
protect the rights and legitimate interests of BORDER, the Customer, and third parties;
analyse and improve the service using anonymised or aggregated data where possible.

6. Legal bases

Depending on the purpose and circumstances, BORDER processes data on one or more of the following bases:

the need to enter into or perform a contract with the Customer;
the need to comply with a legal obligation;
the user’s consent, where consent is required;
the need to protect a person’s vital interests;
the legitimate interests of BORDER or a third party, including ensuring security, preventing fraud, protecting rights, and improving the service, provided those interests are not overridden by the user’s rights and freedoms.

Providing data marked as required is necessary to process a Request or fulfil an Order. Without it, BORDER may be unable to enter into or perform a contract.

7. Service and marketing messages

Without separate marketing consent, BORDER may send messages necessary for operation of the service, including email verification, quotes, status changes, manager requests, delivery and security notices, refund information, and changes to an existing agreement.

Advertising and other optional messages are sent only where there is an appropriate legal basis or separate consent. You can opt out using the method stated in the message or by writing to info@border.team. Opting out of marketing does not stop necessary service messages concerning an active Order.

8. Who we may disclose data to

To the minimum extent necessary, data may be received by:

sole proprietors and other Contractors engaged by BORDER;
sellers, warehouses, couriers, carriers, and postal operators;
banks, acquirers, and other payment service providers;
providers of hosting, email, Telegram, push notifications, backups, technical support, and security;
accountants, auditors, lawyers, and other professional advisers bound by confidentiality duties;
customs representatives and competent public authorities, where provided by law;
another person in connection with a reorganisation or transfer of the business, subject to appropriate data protection.

BORDER does not sell personal data or disclose it to third parties for their own marketing without an appropriate legal basis.

9. International data transfers

Due to the cross-border nature of Orders, recipient and shipment data may be transferred to Contractors, sellers, carriers, payment providers, and technology providers in Ukraine, the European Union, and other countries along the route.

BORDER makes such transfers only to the extent necessary to fulfil an Order, on the basis of a contract, law, consent, or another appropriate legal basis, and applies available contractual and organisational safeguards. Where the GDPR applies to specific processing, transfers outside the European Economic Area are made using the safeguards provided for by the GDPR.

10. Retention period

BORDER retains data no longer than necessary for the purpose of processing, performance of the contract, accounting and tax obligations, handling of claims, applicable limitation periods, and protection against fraud.

The period depends on the category of data:

active Order data is retained while the Order is being fulfilled;
contractual, payment, and primary accounting documents are retained for the period required by law;
account data is retained while the account is in use and, after closure, for the period necessary to comply with legal obligations;
technical logs and security data are retained for a limited period required to diagnose and protect the service;
data processed on the basis of consent is retained until consent is withdrawn, unless another lawful basis permits further retention.

After the relevant period ends, data is deleted, anonymised, or isolated from ordinary use where further retention is required by law.

11. Cookies, local storage, and similar technologies

The website may use technically necessary cookies and browser local storage for authentication, form protection, language preferences, saving a device-local list of Orders and tracking codes, PWA operation, and push notifications.

Some of this information is stored directly on the user’s device. It can be deleted through browser settings, but certain features, such as the local Order list or account sign-in, may then work differently.

If BORDER introduces optional analytics, advertising cookies, or other technologies that require consent, they will be activated only after consent has been given, and the user will be able to withdraw that consent.

12. Push notifications

Push notifications are enabled only after the user grants permission in the browser or operating system. A technical push subscription linked to the device or browser is stored for delivery.

Permission can be withdrawn in browser or device settings. After withdrawal, BORDER will stop sending push notifications to that subscription, although Order messages may continue through other agreed channels.

13. Telegram

Connecting Telegram is voluntary. Once connected, BORDER may use the Telegram ID and other available profile data to create or access an account, link Orders, communicate, and send status updates.

Telegram is a separate service provider and processes data under its own documents. The user may stop interacting with the bot or contact BORDER to disconnect Telegram from the profile where retaining the connection is not required to fulfil an active Order or comply with a legal obligation.

14. Data security

BORDER applies reasonable technical and organisational measures, including access controls, authentication, logging of critical actions, backups, software updates, secure data transmission, and contractual requirements for engaged providers.

No method of storing or transmitting information can guarantee absolute security. If a security breach occurs, BORDER acts in accordance with applicable law and notifies the affected persons or authorities where notification is required.

15. User rights

To the extent provided by applicable law, the user has the right to:

know the sources, location, purpose, and procedure for processing their data;
receive information about access conditions and persons to whom data is disclosed;
access their personal data;
request correction of inaccurate or outdated data;
object to processing in cases provided by law;
request restriction, deletion, or destruction of data where it is processed unlawfully or is no longer required;
withdraw consent without affecting the lawfulness of processing carried out before withdrawal;
lodge a complaint with the Ukrainian Parliament Commissioner for Human Rights or apply to a court;
where the GDPR applies, exercise additional rights, including data portability and the right to lodge a complaint with a competent EU supervisory authority.

The right to deletion is not absolute. BORDER may retain data required for accounting and tax records, performance of a contract, establishment or defence of legal claims, and compliance with other legal obligations.

16. How to exercise your rights

Send a request to info@border.team with the subject “Personal Data”. Describe your request and state the contact detail used with BORDER.

To prevent disclosure to an unauthorised person, BORDER may ask you to verify your identity or your connection to the relevant account. We respond within the period established by applicable law.

17. Children’s data

The service is not intended for independent use by young children. Where the law requires consent from a parent, adoptive parent, guardian, or another legal representative to enter into a contract, an Order may be accepted only after appropriate confirmation has been obtained.

18. Changes to this Policy

BORDER may update this Policy due to changes in the service or applicable law. The current version is always available on this page and states its revision date.

If a change materially affects data processing, BORDER provides notice using an available method before the change takes effect, where required by law.

19. Contacts

For privacy, access, correction, or deletion enquiries, contact:

BORDER LLC
Unified State Register code (EDRPOU): 46301917
Email: info@border.team